Personal Information and Privacy

We follow a strict privacy policy that keeps your personal information safe. This includes taking reasonable security measures to protect your personal information that is in storage. We will not sell or rent your personal information to any outside party under any circumstances. We may need to provide certain order, delivery and product information, to parcel couriers and distributors and such information may be communicated by the carriers and distributors to customs authorities in order to facilitate customs clearance and comply with local laws.

Where payments are made your credit card details are never revealed to any third party except our bank and yours to the extent necessary to process and complete your transaction. We may release order details and other personal information when we believe release is appropriate to comply with the law or to enforce our terms of use. We may also exchange information with other organizations for fraud protection and credit risk reduction.

We do occasionally send out promotional emails with details of product news and special offers that you may be interested in. You always have the option at the bottom of these emails, to remove your email address from any future use by us.

Information We Collect

We collect personal information including your name, email, address, phone, and billing information for internal purposes and to fulfill enquiries placed on our website.

We may also collect information including your IP address, browser type, platform and operating system that you use, pages visited, links clicked within our site and the site you may have used to reach our site. The information we collect helps us to handle enquiries, keep track of how many visitors come to our site and to continually improve your browsing and shopping experience on our website. These items tell us nothing personal about you.

Cookies
Like many websites, we use cookies to identify you as a unique visitor to our website and improve your shopping experience. For example, if you have items in your shopping basket and leave our site or close your browser, the cookie helps us to identify you upon your return, so the contents of your shopping basket will still be there for you. Your privacy and security are not compromised when you accept a cookie from our site. Cookies are encrypted and sent securely, and no personal information is collected by or stored within this cookie. If you disable cookies you may not be able to properly shop on our website.